Whether you're an interested Hotel or Travel Buyer or an existing Partner, Front Desk Agent or Hotel Guest, find the support you're looking for right here.
Here you’ll find general questions we’re asked on a daily basis…
Hotel Trader is an entirely new category. We are a technology-first B2B platform that facilitates direct relationships between Hotels and Travel Buyers through The Exchange, a self-regulating network built with absolute purpose.
Hotel Trader only connects directly to PMS/CRS systems, avoiding switches, channel managers, third-party APIs, and bed banks for sourcing inventory. There are no tech layers.
Additionally, our proprietary business intelligence suite gives full visibility into the behavior of Travel Buyers, empowering you to unlock opportunities to increase your ADR, reclaim margins and grow revenue while protecting rate integrity.
Unlike a typical marketplace, the Hotel Trader Exchange adds oversight and accountability. We use alignment scores and daily checks to ensure fairness and accuracy, rather than just listing hotels without monitoring.
The Exchange also removes unnecessary layers (such as multiple channel managers), reducing data mismatches and complexity.
By connecting directly with hotels, we become the single source of truth — providing real-time data, eliminating rate gaps, and giving full access to all rate strategies and promotions set by hotel revenue managers.
Because a PMS or CRS are the hotel’s single source of truth. Connecting directly ensures accurate, real-time data, removes rate gaps, and gives full access to all rate strategies and promotions set by hotel revenue managers.
By sourcing rates only from the PMS or CRS – the source of truth – with no intermediaries and no tech layers – we are able to offer Travel Buyers 100% accuracy in ARI and zero booking failures.
Hotel Trader is currently connected to the following PMS/CRS’s:
We are continually adding new PMS and CRS connections, so check back or reach out if you do not see your PMS or CRS here.
If you do not see your CRS on our list, please reach out via our contact form. We are always adding new CRS connections and hotel inquiries are among the ways we determine what CRS connections will take priority. We can notify you once your CRS connection has been made.
There is no delay before rate changes or updates go live. The moment a change is made, that information is instantly sent to The Exchange via push API. The ARI in our system always matches the ARI in the PMS or CRS of our Hotels.
Through our Alignment Score, we track Hotel pricing vs. the market in real time and flag when Hotels are out of sync – so they can take action immediately.
One commercial agreement with Hotel Trader will give you access to the full inventory of The Exchange without individual agreement with the Hotels.
Hotel Trader centralizes payments, operations and support into its core services so you don’t have to.
Yes. Transparency is built in – Travel Buyers maintain their identity and direct supplier relationship where applicable.
Yes. Our platform supports supplier-marketing collaboration for flash sales, promo campaigns, and brand-level alignment.
The Exchange does not store Hotel images. Content typically comes from standard repositories (Leonardo, Ice Portal, or other 3rd parties’ content) or directly from the CRS.
The system uses Hotel CRS codes exactly, so Hotels should ensure room codes and data are correct there. As a Hotel, maintaining content in major content banks helps properties appear properly wherever they’re sold.
Yes. We have a dedicated team to support onboarding, operations, technical troubleshooting, and partner success. 24/7 access is available for on-the-spot issues.
Yes, we support direct chain distribution for brands like Hilton, Wyndham, and OYO.
Hotel Trader offers instant, real-time ARI from 20,000+ Hotels globally and can unlock access to over 150,000 Hotels via real-time PMS/CRS integrations. Top markets include major U.S. cities like NYC, Las Vegas, Miami and key international destinations like London, Mexico, Dubai, Singapore, and the Algarve.
We also love collaborating with Travel Buyers to source locations and Hotels based on their needs.
The Exchange has 100s of global Travel Buyers that Hotels can choose to work with directly, including OTAs, travel agencies, tour operators, airlines, and membership platforms.
This number is constantly growing, with influence from our hotel partners who let us know which Travel Buyers they want to create direct relationships with. We love collaborating with our Hotels to build new direct relationships with Travel Buyers.
Explore our Travel Buyers here.
Hotel Trader does not support Group Bookings at this time however we can support up to 9 bookings at the same time.
Hotel Trader’s primary focus is on private distribution, however we’re able to facilitate partnerships where rates are made publicly available as well.
We have a dedicated team monitoring rate parity violations. If a violation is spotted, the impacted supplier is notified. If the violation occurred within The Exchange, then the demand partner has a BRG violation listed in its Hotel Trader profile. This information is visible to all members of the exchange.
Not only does this information empower you to make decisions about who you want to work with on The Exchange it also changes the behavior of the demand partners themselves. They themselves work to improve their ratings. Transparency creates accountability, and accountability creates performance for everyone.
No. Hotel Trader is not a reseller. We are a technology-first B2B platform that facilitates direct relationships between Hotels and Travel Buyers, so we do not buy inventory from other third-party resellers.
We get our data directly from the source of truth, from the PMS or CRS of each individual hotel. There are no tech layers between Hotel Trader and suppliers.
Yes. All Hotels have access to robust, up to the minute reporting dashboards.
Yes. Hotels can choose which Travel Buyers they want to work with, and they can close distribution to any buyer they already manage elsewhere.
That said, many of our hotel partners prefer to keep the connection open and manage those contracts through The Exchange. This gives them full visibility into buyer behavior and makes it easier to handle multiple Travel Buyer relationships in one place. A consolidated approach provides deeper insight and stronger control.
Yes. Travel Buyers can request access to specific hotels or destinations, and we’ll activate those via CRS integrations where available.
Travel Buyers can access all rate plans configured by Hotels at the CRS level, including standard rates, promotional offers, early-bird deals, and more. We also support partner specific rate plans.
Yes! We encourage Hotels on The Exchange to create promos specific to the Travel Buyers that best suite their revenue, inventory and ADR goals.
As often as you like. Up-to-the-minute data including performance metrics are available 24 hours a day via our Supplier Portal.
Yes! We are a fully international, global company and handle all markets – national and international.
Payments from Travel Buyers need to be made via bank transfer to Hotel Trader. We do not currently accept VCC payments.
Yes – we provide a free service to all partners. Hotel Trader makes money based on the volume of sales through The Exchange – so we are always incentivized to optimize connectivity and develop stronger partnerships throughout the network.
Are you a Hotel or Travel Buyer looking to join The Exchange but need more information? Here's everything you need to know...
Hotel Trader is an entirely new category. We are a technology-first B2B platform that facilitates direct relationships between Hotels and Travel Buyers through The Exchange, a self-regulating network built with absolute purpose.
Hotel Trader only connects directly to PMS/CRS systems, avoiding switches, channel managers, third-party APIs, and bed banks for sourcing inventory. There are no tech layers – guaranteeing that Travel Buyers receive the most accurate, real-time data available.
And, our proprietary business intelligence suite gives full visibility into the pricing, availability and overall behavior of Hotels to drive conversion and performance at scale.
Hotel Trader offers instant, real-time ARI from tens of thousands of Hotels globally and can unlock access to over 100,000 Hotels via real-time PMS/CRS integrations. Top markets include major U.S. cities like NYC, Las Vegas and Miami and key international destinations like London, Mexico, Dubai, Singapore, and the Algarve.
New hotels are joining everyday.
We also love collaborating with Travel Buyers to source locations and Hotels based on their needs.
Extremely. Our rates are sourced directly from the PMS/CRS, allowing access to shelf-ready, promotional and dynamic pricing without rate gaps.
And, our Alignment Score holds Hotels accountable to providing consistently competitive economics to The Exchange. This is part of our commitment to transparency which allows you to make strategic decisions about the inventory you source.
Travel Buyers do not need to handle payments and support with Hotels.
Hotel Trader manages all payments and support on your behalf with Hotels with a full in-house team.
Travel Buyers can access The Exchange inventory without a direct commercial agreement, or layer in their own contracts to improve control and pricing.
Transparency means you can see:
Then, you can lean in on certain channels based on how they actually behave and make informed distribution decisions and coordinate pricing based on specific Travel Buyers all in one place. More than just facilitating connections, Hotel Trader drives conversion.
Travel Buyers – airlines, tour operators, loyalty programs, travel agencies, OTAs – need a scalable way to connect directly to Hotels and cannot build interfaces with every PMS and CRS. The Exchange serves as that one-stop direct connection, in perpetuity.
Plus, sourcing rates only from the source of truth with no intermediaries and no tech layers guarantees the Travel Buyers 100% accuracy in ARI and booking failures.
In addition, thanks to our full transparency and our proprietary metrics, Travel Buyers are encouraged to use The Exchange since they get to be recognized and build their own brand with you.
Our network includes hundreds of global tour operators, travel agencies, closed-user groups, airlines, loyalty programs, package providers, OTAs and more.
We track Travel Buyer behavior on a number of factors including
All Travel Buyer metrics are fully visible in The Exchange so that you can use this information to optimize your own distribution and pricing strategies.
Yes, you can filter by lead time, length of stay, and cancellation rate, then create a rate plan for those partners.
You won’t see specific competitor promos, but you can review city-level or star-level data, plus keep an eye on who’s searching for which dates.
Yes. Hotels can choose which Travel Buyers they want to work with, and they can close distribution to any buyer they already manage elsewhere.
That said, many of our Hotel partners prefer to keep the connection open and manage those contracts through The Exchange. This gives them full visibility into buyer behavior and makes it easier to handle multiple Travel Buyer relationships in one place. A consolidated approach provides deeper insight and stronger control.
All taxes and fees are collected along with rate information direction from the PMS or CRS. This information is then passed directly to our travel buyers via Push and Pull API integrations.
Many of our properties may include resort fees that are pay at property. This information is received directly from the Hotel PMS or CRS and is transferred along with the tax information via the Travel Buyer API connection. It is mandatory that Travel Buyers pass along any Pay-at-Hotel fees like Resort/Amenities fees etc.
The majority of Hotels are paid via VCC issued at time of booking. The VCC may be run immediately for non-refundable bookings, and at check in for refundable rates.
In limited circumstances we also offer wire transfer as a payment method.
The summary is live data, so if a hotel underperforms, the conversation naturally shifts to how to fix that.
Multi-property owners can see all their Hotels in one dashboard, then drill into each one.
We offer 24/7 support for on the spot issues. All other issues are addressed according to the Service Level Agreement signed when joining The Exchange.
There is no cost to join the Hotel Trader Exchange. Our role is to:
Contact Us. We will connect directly to your source of truth – your PMS or CRS. Your rate plans are created in your platform and once created, you can be live on The Hotel Trader Exchange in a matter of days.
Are you an existing Hotel or Travel Buyer? Here's the most common questions we get asked...
Alignment Score is Hotel Trader’s proprietary metric that shows how easily a Travel Buyer can book a Hotel directly, and how closely what you intend to sell matches what buyers can actually buy. It exists to align Hotels’ desire for more direct revenue with Travel Buyers’ need for clean, accurate, reliable rates from the source.
It measures how “direct‑ready” a relationship is.
Every 48 hours, the platform scans the broader hospitality ecosystem to :
This makes Alignment Score a foundation of trust between Hotels and Travel Buyers… and trust drives conversion.
Whether it’s a promotional rate not mirrored on The Exchange, a rate leak appearing in an unintended channel or a misalignment in prices or availability, your Alignment Score will reflect that. Hotel Trader’s Alignment data helps pinpoint the issue and Hotel Trader’s team can help investigate, identify the root cause, and help you resolve issues quickly.
The higher your Alignment Score, the higher your chances of capturing direct bookings – alignment builds confidence, confidence drives conversion, and conversion increases revenue.
The system uses the rates the hotel supplies directly into The Exchange.
It checks, via API, whether the rate the hotel sends is showing up correctly on each partner’s shelf.
It also detects if a partner sources a cheaper rate elsewhere, which ties into overall alignment and parity tracking.
Always start with alignment. If your direct rate is being undercut, new demand partners won’t convert as expected.
Once optimal alignment is reached, a Hotel can target specific goals like off-season business, longer stays, or incremental distribution.
The Opportunity section shows who is searching but not booking and why.
Yes, you can filter by lead time, length of stay, and cancellation rate, then create a rate plan for those partners.
You won’t see specific competitor promos, but you can review city-level or star-level data, plus keep an eye on who’s searching for which dates.
Yes. Hotels can choose which Travel Buyers they want to work with, and they can close distribution to any buyer they already manage elsewhere.
That said, many of our Hotel partners prefer to keep the connection open and manage those contracts through The Exchange. This gives them full visibility into buyer behavior and makes it easier to handle multiple Travel Buyer relationships in one place. A consolidated approach provides deeper insight and stronger control.
All taxes and fees are collected along with rate information direction from the PMS or CRS. This information is then passed directly to our travel buyers via Push and Pull API integrations.
Many of our properties may include resort fees that are pay at property. This information is received directly from the Hotel PMS or CRS and is transferred along with the tax information via the Travel Buyer API connection. It is mandatory that Travel Buyers pass along any Pay-at-Hotel fees like Resort/Amenities fees etc.
The summary is live data, so if a hotel underperforms, the conversation naturally shifts to how to fix that.
Multi-property owners can see all their Hotels in one dashboard, then drill into each one.
Hotel Trader does not handle modifications. Only the name on the on the reservation can be changed.
Cancellations should be done via API.
You can find contact information in the initial onboarding email you received from Hotel Trader.
Are you a front desk agent at a hotel with an issue with a booking?
Please contact our Customer Support Team using the contact form in our knowledge base. For urgent matters, please refer to the customer service contact information your hotel received when joining The Exchange.
Please visit our Knowledge Base for information on how to resend the VCC Information using our Supplier Portal.
If you are a Hotel Guest looking for support, you need to contact the company you booked your travel with.
For assistance with your reservation, please contact the booking agent or website where you originally made the booking. They are best equipped to help with any questions or changes related to your reservation.
As we did not process your payment and are not the merchant of record, we’re unable to service your booking.
If you’re unsure which company you booked through, we recommend searching your email inbox for the name of the hotel. This may help you locate the confirmation or contact details of the booking provider.
Hotel Trader does not sell reservations directly to hotel guests. We are strictly a B2B entity.
For assistance with your reservation, please contact the booking agent or website where you originally made the booking. They are best equipped to help with any questions or changes related to your reservation.
As we did not process your payment and are not the merchant of record, we’re unable to service your booking.
If you’re unsure which company you booked through, we recommend searching your email inbox for the name of the hotel. This may help you locate the confirmation or contact details of the booking provider.
For assistance with your reservation, please contact the booking agent or website where you originally made the booking. They are best equipped to help with any questions or changes related to your reservation.
As we did not process your payment and are not the merchant of record, we’re unable to service your booking.
If you’re unsure which company you booked through, we recommend searching your email inbox for the name of the hotel. This may help you locate the confirmation or contact details of the booking provider.
For assistance with your reservation, please contact the booking agent or website where you originally made the booking. They are best equipped to help with any questions or changes related to your reservation.
As we did not process your payment and are not the merchant of record, we’re unable to service your booking.
If you’re unsure which company you booked through, we recommend searching your email inbox for the name of the hotel. This may help you locate the confirmation or contact details of the booking provider.
Existing Hotel or Travel Buyer?
